Javascript is required

Frequently Asked Questions

General

What is LaundryView?
Why do I see a blank screen?
What if I can't find my laundry room?
What does "Available", "In Use", "Idle", and "Unavailable" mean?
How do the alerts work?
How can I send an alert to my cell phone?
Where can I access LaundryView from?
How do I report a problem with a washer or dryer?
What is the Weekly Usage report?
Why do I get re-directed to a screen that says I am not authorized to use LaundryView?




General


What is LaundryView?

LaundryView is a Web-based system that allows you to monitor the status of washers and dryers in connected laundry rooms from any computer with Internet access.

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Why do I see a blank screen?

You may not have Flash installed on your computer. If so you will see only white space where the enhanced layout should be displayed. Either click on the Classic Mode link to see a 2-D view of the room or click the button below to be redirected to the Adobe Flash download site.

Get Adobe Flash Player

 

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What if I can't find my laundry room?

If you are not able to successfully find your location and view the list of laundry rooms, it is possible that the specific laundry room you are looking for is not connected to the LaundryView system yet.

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What does "Available", "In Use", "Idle", and "Unavailable" mean?

Each machine reports its status to LaundryView several times a minute. Your browser display is refreshed once a minute or whenever you click the Refresh icon. A machine is "Available" if it is not currently running a cycle. "In Use" means it is running. "Idle" means that it has finished a cycle but the door has not yet been opened. "Unavailable" means that LaundryView has detected a problem with the machine.

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How do the alerts work?

To set an alert you should first click the Login link and enter your e-mail address and password. Alerts work two ways.

  1. If a room is busy, you can click on the Need a Machine? button to request to be notified when a specified number of washers and/or dryers are no longer running a laundry cycle.

    and / or

  2. If you have laundry in a washer or dryer, you can click on the machine to request a notification when it has completed its washing or drying cycle.

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How can I send an alert to my cell phone?

Standard LaundryView alerts are generated as e-mails but can be easily sent to your cell phone as a text message. Click here for an explanation of how to send e-mail messages to your phone. Once you know how to create an e-mail address that will be pointed to your phone, use it to create your profile with LaundryView. Alerts for that profile will then be sent to your phone.

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Where can I access LaundryView from?

You can access LaundryView from any computer with Internet access.

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How do I report a problem with a washer or dryer?

Click here to report a problem with a washer or dryer.

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What is the weekly usage report?

The weekly usage report should help you to avoid the busiest times in the laundry room. It shows you how busy the laundry room was, hour by hour, during the previous two weeks. The activity levels are based on the number of machines that were started during the hour as follows:

  • High - More than two-thirds of the washers and dryers were started
  • Medium - One-third to two-thirds of the washers and dryers were started
  • None - Less than one-third of the washers and dryers were started

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Why do I get re-directed to a screen that says I am not authorized to use LaundryView?

Once you have successfully connected to LaundryView, the system will place a cookie on your computer that will automatically direct you to the correct place next time you visit. At most locations you should always be able to connect through www.laundryview.com but in some cases, you will need a specific link to get to LaundryView the first time. To guarantee that you always get access from this computer, enable cookies and visit the specific link for your location.

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Visit a Laundry Room